Question 1

Can I cancel or modify my subscription at any time?

Accepted Answer

If you are on a monthly plan, you can cancel or modify it at any time. We do not allow cancellations or reductions on annual or longer plans until the renewal date, but upgrades are permitted.

Question 2

What is DemandSphere's refund policy?

Accepted Answer

We do not offer refunds on any paid plans.

Question 3

What payment methods do you accept?

Accepted Answer

Credit card payments are required on the Starter and Analyst plans and are billed in advance. For Professional, Enterprise, and larger plans, we accept the following payment methods:

- Credit card
- Wire transfer (must be pre-arranged)

Question 4

Can I get a demo?

Accepted Answer

Yes, you can request a demo and walk-through here. We will start with a 15-minute discovery call and then use that conversation as the basis for either a customized demo for companies considering either our Analyst, Professional, or Enterprise plans, or a free training session on paid Starter accounts.

Question 5

Can I get a free trial?

Accepted Answer

We offer a free 14-day trial of the platform. A credit card is required for signup as this helps us to validate accounts and eliminate fraudulent signups, but your card will not be charged until the end of the trial.

Question 6

What is included in the free trial?

Accepted Answer

14-day trials include all of the features available (with the exception of complete exports, these are limited during the trial) in paid accounts. Some of the more advanced features that may require some consultation will be available but will be more useful after you've signed up for a paid account, which is when the included support will become available. In the meantime, our extensive support documentation will help you get started.

Question 7

Am I charged when I enter my credit card?

Accepted Answer

We charge a nominal fee to validate the credit card, which is immediately refunded once validated. You won't be charged again until your trial has ended.

Question 8

Which is the best plan for me?

Accepted Answer

Here are our recommendations for choosing a plan:

- If you're at a small startup, a freelancer, or an in-house marketer with a limited budget, we recommend starting on the Starter plan.

- If you're a solo SEO within a team or medium-sized company, or at a small agency / content creation company, we recommend the Analyst plan. The Analyst plan is also suitable for many SaaS and technology companies.

- If you're a mid-sized agency or growing venture company, we recommend the Professional plan.

- If you're at a global agency, publicly traded company, or eCommerce / Affiliate / Programmatic SEO house, we recommend the Enterprise plan.

Question 9

I run a small agency. Which plan should I choose?

Accepted Answer

We recommend starting with the Analyst plan in this case. You can always upgrade as you grow.

Question 10

Do you offer packages larger than Enterprise?

Accepted Answer

Absolutely. A significant portion of our customers are on relatively large, custom plans.

Question 11

What is the largest package you offer?

Accepted Answer

There is no upper limit. We have customers managing 1M+ keywords, monitored daily, across any number of devices.

Question 12

Do you offer a discount for annual payments?

Accepted Answer

Yes, annual subscriptions get the equivalent of 2 months for free.

Question 13

Can I upgrade or downgrade my account in the middle of a term?

Accepted Answer

Accounts may be upgraded at any time. We'll apply a pro-rated credit for any unused time remaining in the current plan toward your new plan.

Question 14

How do credits work?

Accepted Answer

Credits are a new feature we are introducing in 2023, and they are not yet available in all accounts. Your plan may include a set number of credits every month, and these can be used for ad hoc research using our various tools. These can also be spent on ad hoc API requests to our external and other data partners. If you have not received information on these yet, you will be as we roll this feature out to all accounts.

Question 15

Can I get a refund on unused credits?

Accepted Answer

We do not offer a refund on unused credits.

Question 16

Do my unused credits roll into the next period?

Accepted Answer

Credits that come included with your plan must be used within that (monthly) period, they do not roll over. Credits that you have purchased in addition to your default allocation do roll over, but no refunds are offered on unused credits.

Question 17

How do I sign up for a paid subscription?

Accepted Answer

If you haven't already, sign up for a free trial account. Once you're in the app, depending on your plan, we'll either reach out to arrange payment or you'll be directed to a page where you can enter your credit card.

Question 18

What is the specific price for each package above?

Accepted Answer

All of the packages above are based on the number of pages, keywords, and available features

Question 19

I don't see a package that fits my needs. Will you offer a custom package?

Accepted Answer

We probably can, but it will depend on the specifics. Contact us to set up a call, and we'll be able to give you the answer to your questions quickly.

Question 20

Are the above packages set in stone, or can I negotiate and change what is included?

Accepted Answer

These packages were designed to handle the vast majority of the types of customers who are a good fit for DemandSphere. They should fit any budget. If there are specific needs or customization requests you have, feel free to contact us so we can set up a time to speak. We do offer even deeper discounts on multi-year arrangements, as well as for larger volumes of data.

Question 21

What is included in onboarding and training?

Accepted Answer

We have an onboarding plan that we provide to each customer when they sign up. Our experience with hundreds of companies and agencies has enabled us to put together both an onboarding plan and also suggested workflows that, if properly executed, will deliver you the results that you want. We are so serious about this that we make agreeing to follow our onboarding plan a contractual requirement unless otherwise negotiated during the contract discussions.

Question 22

What is included in support?

Accepted Answer

Your plan determines the level of support you receive. Please see the support details listed above.

Question 23

Can I buy additional support and training?

Accepted Answer

Yes, you can purchase additional support and training once you have joined a plan.

Question 24

Do you offer managed services or consulting?

Accepted Answer

Yes, we have one of the best SEO teams in the industry. All of our key SEO specialists come from a strong technical and development background, with a focus on driving organic search traffic according to best practices and good product management principles.

Question 25

Can I import my data from another platform?

Accepted Answer

Yes, we fully support migrations and historical imports when upgrading from another platform.

Question 26

Which integrations will I have access to?

Accepted Answer

All accounts have default access via integrations to Google Analytics (including GA4, later in 2023), Google Search Console, Google Drive, and more to be announced. At higher-level plans, we also offer customized integrations.

Question 27

What managed services and consultation is offered in each plan?

Accepted Answer

At the Starter and Analyst tiers, all accounts get support via our standard Customer Success team. For Professional and Enterprise plans, you will have a Customer Success manager assigned to your account so that they can build familiarity with the needs of your business over time.

Additionally, our Managed Services team has an average of 15+ years of experience in digital marketing, SEO, and web development. If you need additional services or consultation, be sure to mention it when speaking with us. They have a very busy schedule, so new services and implementations need to be scheduled in advance, and availability is not guaranteed until a contract is signed.

Question 28

I have more questions...

Accepted Answer

We have a more extensive FAQ page that will cover more topics than are covered here. Feel free to check it out and if you still have questions, our sales team will happily schedule a time to speak.

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